We like to be as open as possible when working with clients: With that in mind, below are a number of questions we’re frequently asked about our service, and the answers to those questions. And if your question(s) are not in the FAQs, then kindly Contact Us
WHO IS THE WEBSITE INTENDED FOR?
Our typical clients are churches, nonprofits, small businesses, medium sized businesses and sometimes, large corporations who want a professional website without any of the technical hassle of building, maintaining and hosting it themselves.
In other words, this product/service is designed for folks who want to manage their website’s content themselves, at their convenience, but don’t want to deal with any of the technical details of building and running a website.
If you’re someone who wants to install and test plugins, edit your template files, tweak the cache settings, or deal with your server’s cPanel, then this service isn’t for you. We can still build you a website, but it will cost more than what’s listed above.
WHY DO YOU HAVE DIFFERENT PRICING: HOW COME YOU CAN CREATE A WEBSITE FOR EACH PRICE?
Mostly, these prices cover the cost of design and development, hosting, your domain, Google setup, content addition, mobile responsiveness testing, extra packages like Facebook/Instagram advertisements, depending on the package plan selected and a little bit of profit.
There are no catches, and no surprise add-ons that suddenly appear on your order. The price of your selected package is the price.
We understand that start-ups and small businesses need to have a website, but need to be able to afford it. We’d rather provide that service, and work with you, than price you out of having a website.
We run promos from time to time. These promos may have different and likely cheaper costs with lasting benefits.
WHAT WILL I GET FOR MY MONEY?
To be honest, you get quite a lot. You’ll get design, development, hosting, a domain, email addresses, mobile responsiveness, an SEO-friendly website, integration with your social media channels, and CMS that allows unlimited pages to be added.
And depending on the package and promo selected, many extra benefits that’ll come at no extra charge or with hidden costs.
WHY DO YOU CHARGE UP FRONT?
Simply put, it helps us keep our costs down, and – in turn – yours. We get cracking as soon as the payment is cleared, and provide you with the finished website as soon as possible.
We like to provide you with your website quickly, so it’s better we use our time creating websites rather than chasing invoices.
ANY OTHER COSTS DURING DEVELOPMENT?
You’ll be allowed three sets of changes during the design and development of your website. If after all three sets are exhausted and you’re are dissatisfied due to our fault unless otherwise, your fault, we will refund your money fully minus cost of domain ($25/year as of time of write up) if you so desire.
After complete acceptance of website, you’ll have bi monthly updates which should be less than 10% of the total job.
Any more changes after that will be charged at $25 per request.
This is to help both of us stay on point and for us to be able to produce good websites and have time to manage other works we do.
HOW MUCH WILL IT COST TO HOST MY WEBSITE?
Hosting comes with the monthly payment and maintenance charges.
If you’re a promo customer, after your promo ends, hosting & maintenance will be based on the category of plan your website falls under (Personal Plan, Business Plus Plan and Business Pro Plan)
WHY ARE WE PAYING MONTHLY MAINTENANCE & HOSTING CHARGES?
We need to keep the servers up and running, and secure: hosting charges cover the cost of this.
Also, to keep your site updated regularly against exploits and other security issues, (which may happen if a website is left un-updated), we charge you for both.
The monthly charges also helps reduce your total cost of production of website.
IS THE QUALITY OF THE WEBSITE ANY LESS THAN OTHERS OUT THERE?
Nope! We’d rather not offer the service at all, than give our clients poor websites. We’ve worked on many great projects before, both big and small. We know how to create websites that attract visitors and please Google.
Even better, we are proud developers and boast of our works. We’ll never do something little and poor to disgrace you and ultimately, our brand.
CAN I CHANGE MY WEBSITE AT ANY POINT?
You can change your own content at any point, through your Content Management System (CMS).
However, you may wish to upgrade your website completely, perhaps in 2 – 4 years’ time, in which case we’d be happy to advise you.
You can switch templates at any time for a discounted price of half of the current set-up fee for your plan
WHO OWNS THE WEBSITE? DO I?
Your website is a hosted product and service provided by 233Developers Inc, and is available for you to use as long as you continue to pay the managed hosting fees. You do not own the website, although you do own your content that you add to the website.
Think of this like leasing a car or an apartment. As long as you keep making your payments you have full use of it, you are responsible for what happens with it, but you don’t actually own it.
DO YOU OFFER REFUNDS?
Sorry, but no. Due to the nature of digital products and services, website set-up and managed hosting fees are not refundable.
Set up fees can only be refunded under strict conditions (where we are unable to deliver as promised before your website is launched) that is solely determined by us.
HOW LONG DOES IT TAKE TO DEVELOP THE WEBSITE?
That depends on the size and scope of your project. Typically, it should take us from 10 – 21 days (sometimes even less) from the time complete payment has been made and your time slot allocated begins.
We will communicate those details to you after full payment of set-up fees has been received.